Servicing Agreements

Service Agreements are FREE* and entitle you to discounted servicing by our engineers.

Download an application form:

Please see below for more information & advantages of service agreements or click here to view our servicing and breakdown visit charges.

Service agreements are tailored to suit each client (such as number of visits or spares held etc), but are based on the following structure :

• Servicing and breakdown repairs are supplied on demand as and when you call us, however clients with service agreements will take priority over those without. Response time to breakdowns could take up to 72 hours from reporting the fault.

• Free telephone support and fault diagnosis with our engineers.

• Travel time charged @ £35 per hour both directions, servicing charged @ £45 per hour.

• Priority scheduling of regular service visits (normally 2 per annum).

• Priority response to breakdowns, average response time is within 48 hours of reporting the fault.

• Free telephone support and fault diagnosis with our engineers.

• Zoned travel and flat rate servicing charges that work out significantly cheaper than our standard rates.

• Priority scheduling of regular service visits (normally 3 per annum).

• Priority response to breakdowns, average response time is within 24 hours of reporting the fault.

• Free telephone support and fault diagnosis with our engineers.

• Zoned travel and flat rate servicing charges that work out significantly cheaper than our standard rates.

• You purchase a standard kit of recommended spare parts from us for emergency breakdowns to allow speedy repair of faulty equipment by yourself or our engineers.

• Priority scheduling of regular service visits (normally 4 per annum).

• Regular system tune-up by our engineers to ensure equipment is operating continuously at its best (normally every 1-3 months).

• Priority response to breakdowns, average response time is within 24 hours of reporting the fault.

• Free telephone support and fault diagnosis with our engineers.

• Zoned travel and flat rate servicing charges that work out significantly cheaper than our standard rates.

• You purchase an enhanced kit of recommended spare parts from us for emergency breakdowns to allow speedy repair of faulty equipment by yourself or our engineers.

* Unless spare parts are ordered for your stock under the Standard or Enhanced Agreement